We want you to be as happy as possible with your purchase and will always do our best to make your experience as enjoyable as possible.
We ship worldwide, and all orders are processed within 1-2 business days of order approval. We are now offering FREE STANDARD SHIPPING on North American orders over C$200. We typically ship via Canada Post and it can take between 2-10 business days depending on your location. You also have the option to select express shipping for fees. Please visit our Shipping FAQ for more rate information
Returns
- You have 10 days from receipt of goods to claim a return and within 5 days of it's approval to ship. All return and exchange items must be unworn with tags attached.
- All items purchased on sale or on promotional codes are exchange or store credit only.
- All bodysuits, masks & mask chains, samples, custom embroidered products and gift cards are final sale.
- We are an independent business and can not price match.
- All Canadian returns and exchanges are eligible to receive a return label for a fee of C$9.95, or dropped off at the studio, or shipped with a courier of your choice.
- USA: ship with your own courier (UPS is no longer accepted)
- Rest of world: prepaid label for fee of C$24.95 OR ship with your own courier of choice.
- Please Note - International shipments do not include duties & taxes and you may be subject to additional fees in the receiving country. When shipping your return from outside of Canada you must list the item as Canadian goods returning and value at $0. Duties and taxes are determined by the receiving country and are out of our control. The order price along with any shipping fees paid, do not include these duties and taxes. Please note if you refuse to pay duties & taxes and request the item be returned to sender, the customer is responsible for return shipping charges.
We offer in studio shopping by appointment only at our downtown Toronto location. To shop in person, please book an appointment with our stylist here or by emailing info@hilarymacmillan.com or you can call the studio at (647) 748-5286 for further information.
Hours: (Monday - Friday, 9am - 5pm)
* we are closed on weekends and holidays, and the following days: May 30, June 13, June 30, July 18, August 1, & August 29, we apologize for this inconvenience*
- Before your appointment if there is anything specific you wish to try please let our stylist know so we can have everything ready for you.
- When you arrive please ring the doorbell and wait outside until we come and get you.
- We suggest contactless payment but accept all forms.
- We are pet friendly!
- If you are experiencing any flu like symptoms, or have been in contact with a positive COVID-19 case in the last 7 days please stay home.