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FAQ

Browse a selection of our most frequently asked questions. Don't see the answer you need? Fill out our contact form and someone from our team will get back to you in 1-3 business days.

  • About Us
  • Our Process
  • How We Give Back
  • Shipping & Curbside Pick-Ups
  • Returns & Exchanges
  • Do We Have a Store?
  • What are we doing amidst COVID-19?
  • Do we wholesale?
    • Hilary MacMillan is a cruelty-free, size-inclusive womenswear brand based in Toronto, Canada. The eponymous brand was founded in 2013 and is renowned for offering versatile contemporary pieces in timeless silhouettes. The brand focuses on using high-quality, cruelty-free fabrics to design ready-to-wear pieces in bold colours and textures with the modern-day consumer in mind. As of 2020 we are thrilled to offer an extended size range in our seasonal collections. "It was always our goal to expand our sizing range,” says Creative Director and Founder Hilary MacMillan, “As an independent fashion brand, the timing had to be right and the consumer demand had to be there for it to be successful. I want my brand and the clothes I design to reflect aspects of my values and who I am, in addition to making my customers happy. Personally, I am vegan and not a size 2,” Additionally, we are proud to say that 15% of all sales from our feminist capsule are donated to Up With Women. To get more detailed information about Up With Women and how we are giving back, we invite you to visit our How We Give Back FAQ.

    • At Hilary MacMillan every collection is designed, developed and sampled in-house at our Toronto based studio. Each season our Canadian design team ensures our products meet brand standards, allowing us to seek seasonal manufacturing. Currently, we split manufacturing between Canada and China. Every product sold and produced is labelled, and all those Made in Canada are marked as such. All our off-shore Chinese production takes place in two factories which we have worked hard to build strong relationships with. We only produce with manufacturers aligned with our standards, and with those which are transparent about their processes. The factories we work with in China must qualify for the SA8000 Standard certification, be Bureau Veritas certified, be audited yearly, and be available for site visits. At Hilary MacMillan, we try to be as transparent as possible about our process. If you have any questions please email us at info@hilarymacmillan.com and we will be more than happy to answer any questions you may have.

    • Many people ask - How do you give back with our Varsity Collection? We are here to answer any of your questions and please do email us at info@hilarymacmillan.com to get any additional information.

      15% of all Varsity Jacket proceeds are donated to Up With Women & Black Women in Motion

      Black Women In Motion is an incredible organization which through their Employment & Training initiative supports the BYEAP youth program. This program seeks to address unemployment and underemployment for Black/Afro-diasporic/Afro-Caribbean youth. The issue of employment sustainability is one of the factors related to inequity of pay, a matter which greatly fractures communities and remains a social injustice long embedded in our economy. Working to address this affects the lives of women, men and most importantly our youth; our future. We recognize that this is not enough, and look forward to committing our words and actions to this initiative, hopeful these are steps will lead to opportunity and positive change. (https://blackwomeninmotion.org/our-story)

    •  Up With Women is a growing registered charity dedicated to helping recently homeless and at-risk women build sustainable, prosperous careers and businesses with the aim of permanently exiting poverty. Up With Women clients undergo a year-long intensive program of career and entrepreneurship-based one-on-one customized coaching, in-depth personality and emotional assessment tools, group-support sessions, and soft-skills development. Up With Women tackles an urgent issue in Canada, which as studies suggest, is getting worse. An estimated 200,000 Canadians experience homelessness in any given year. (Canadian Homelessness Research Network, 2013). The same study found that one and half million households are at risk of becoming homeless. What’s more, families are disproportionally affected. The latest research found that shelter use among children and youth in Canada is up by 50 percent (Raising the Roof, 2016). Incidences of violence are overrepresented among women and youth who have experienced homelessness. One of the largest studies to date (Browne & Bassuk, 1997) found that 92% of a diverse sample of homeless mothers had experienced severe physical abuse and/or violence. The cycle of homelessness and poverty can be extraordinarily difficult to escape. Up With Women gives the skills and opportunities to break the cycle. We encourage you to visit their website and learn more about this amazing charity (https://upwithwomen.org.)

      At Hilary MacMillan, we are a wholly women run, women staffed Canadian company.

       We pay our employees a real wage, above minimum wage, and offer benefits. We are able to do so by selling products like those in our Varsity Collection. Women's empowerment, issues and charities are our commitment and we intend to always use our platform to draw attention to organization, causes, events and initiatives which lift women from all communities, up. 

    • We are now offering Free Standard Shipping on domestic orders over $100. We ship via Canada Post and it can take between 2-10 business days to receive your parcel. Due to the COVID-19 Pandemic, Canada Post has removed all On-Time Delivery Guarantees from their service, so we appreciate your patience in receiving your item(s). You also have the option to selecting Express Shipping where we ship via Canada Post Tracked Package program or DHL. When you checkout, all orders will receive a confirmation of shipping and express orders will receive a tracking number. ​ Orders under C$75 have the following standard shipping rates: $9.95 within Canada $12.95 within the United States $19.95 Internationally. At checkout you may select 'Curbsibe Pick Up' as a way to receive your item. Once your order is placed - we will send you an email confirming that your pickup is ready. Curbside pickup is every Thursday from 2-5pm at 224 Carlton St. Toronto, ON M5A2L1. Please have your order # and name ready when picking up. Social distancing measures and sanitation methods are in place to ensure your safety. Please Note - All order placed by customers outside of Canada may be subject to additional duties and taxes. These duties and taxes are determined by your country of origin and are out of our control. Your order price along with any shipping fees paid, does not include these duties and taxes. 

  • We want you to be as happy as possible with your purchase from Hilary MacMillan. We will always do our best to make your experience with us as enjoyable as possible.

    You have 10 days from receipt of your order to contact us and claim a return, or exchange. All returns and exchanges will not include shipping and handling fees back to our studio. We appreciate your understanding that we are a small, independent business that does not price adjust. 

    All sale items, bodysuits, masks, gift cards and custom embroidered items are final sale and can not be returned. 

    If you would like to exchange or return your item(s) please send and email to: info@hilarymacmillan.com . Please include your order# in the subject line and we will be happy to assist you.         

    When shipping from a country outside of Canada, please clearly mark the item as returned goods and the value as 0$, otherwise you could be charged for return duties and taxes.

                                   

  • We wholesale to other stores, and have an e-commerce website. We host bi-annual studio sales, and participate in pop-ups. We invite you to subscribe to our newsletter to be kept in the loop about our shopping events. Alternatively you can book a private shopping appointment at our studio by emailing: info@hilarymacmillan.com

  • At Hilary MacMillan our efforts are always to preserve the safety & security of our valued customers and staff. We will be shipping and fulfilling all orders placed from our studio here in Toronto. All orders will continue to be fulfilled in a sanitary work environment, as we are committed to protecting the safety of our customers and staff. We have a small staff that can safely socially distance and we have one dedicated staff member fulfilling all e-commerce orders. Hilary, Julie & Lauren have been hard at work making non-medical grade masks since March to help stop the spread of Covid-19. Since the start of this pandemic, we have donated thousands of masks to numerous Ontario hospitals and organizations such as The Humane Society, Planned Parenthood, Toronto Community Living, Long Term Care facilities and housing shelters. This is in addition to thousands of personal donations going out to essential and front line service workers within our community. We continue to donate masks every week to those most in need or without access and means. Thank you for supporting our small business throughout this time! We love and appreciate you. Stay Safe! xx

  • We wholesale all over the world. We wholesale our seasonal contemporary collections as well as our varsity and essentials collections. To request a linesheet & lookbook or for showroom appointments please email: Alex Danyer, Sales Manager alex@hilarymacmillan.com *Please inquire for wholesale payment method, terms and minimums

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