FAQs
Browse a selection of frequently asked questions about everything from returns to style guides. Don't see your question here? Fill out our contact form and our team will get back to you within 2 business days
Hilary MacMillan is a fashion-forward lifestyle brand based in Toronto, Canada. The eponymous brand was founded in 2013 and is renowned for offering ready-to-wear styles in sizes XS-4X, home, swim, lounge and accessories. With a focus on using high-quality, cruelty-free materials in bold colours and exceptional textures.
At Hilary MacMillan every collection is designed, developed and sampled in-house at our Toronto based studio. Each season our Canadian design team ensures our products meet brand standards, allowing us to seek seasonal manufacturing. Currently, we split manufacturing between Canada and China. Every product sold and produced is labelled, and all those Made in Canada are marked as such. All our off-shore Chinese production takes place in two factories which we have worked hard to build strong relationships with. We only produce with manufacturers aligned with our standards, and with those which are transparent about their processes. The factories we work with in China must qualify for the SA8000 Standard certification, be Bureau Veritas certified, be audited yearly, and be available for site visits. At Hilary MacMillan, we try to be as transparent as possible about our process. If you have any questions please email us at info@hilarymacmillan.com and we will be more than happy to answer any and all questions you may have.
We ship worldwide and orders are processed within 1-2 business days of your order being received. We are now offering FREE STANDARD SHIPPING on North American orders over $200. We ship via Canada Post and it can typically take between 2-10 business days depending on your location. You also have the option to select express shipping (2-4 days) where we ship via Canada Post Expedited Tracked Package or DHL/Purolator courier.
We unfortunately cannot control the delays caused by carrier backlogs, destination customs clearance slow downs or extreme weather. We sincerely apologize and appreciate your patience and understanding should there be extended delays in receiving your parcel(s)
Orders under C$200 have the following standard shipping rates:
$9.95 within Canada
$14.95 within the United States
Orders over C$200 within North America qualify for Free-Shipping,
Express Shipping is
$14.95 within Canada
$17.95 within the United States
The Following International Order Fees are all shipped Express from our Toronto warehouse:
UK: $29.95
Australia & New Zealand: $59.95
Parts of Europe & Mexico: $29.95
Rest of World: $49.95
*email us if you have shipping questions about your location*
Please note International Orders are subject to duties paid by the receiver. If you refuse to pay duties & taxes, the customer is responsible for return shipping charges.
At checkout you may select 'Curbsibe Pick Up' as a way to receive your item.
Once your order is placed - we will send you an email confirming that your pickup is ready.
Curbside pickups are at 224 Carlton St. or 100 Sunrise Avenue. M-F, 9:30am-5pm. Please note we are closed for all holidays and the following dates: June 14th, June 28th, July 19th, August 2nd, August 30th. We apologize for the inconvenience.
For 224 Carlton St: Ring the bell upon your arrival and please have your order # or name ready when picking up.
For 100 Sunrise Ave: Enter building and go to unit #118, knock and have your order # or name ready when picking up.
If you cannot make it between these times please call the studio and we will be happy to help you with an alternate time.
Questions about your delivery? Email us at customerservice@hilarymacmillan.com
We want you to be as happy as possible with your purchase from Hilary MacMillan. We will always do our best to make your experience with us as enjoyable as possible. You have 10 days from receipt of your order to initiate a return.
All returns and exchanges will not include shipping and handling fees back to our studio. We appreciate your understanding that we are a small, independent business that does not price adjust.
This is valid on sale and regular priced merchandise, please note by this time some items may be sold out in which case a store credit is given. Store credits never expire. Questions? Email us and we'll do our best to accommodate your request
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Returning items must be unworn, tags attached & plastic hygiene stickers attached. All returns must be sent in the mail within 5 days of receiving your approved return request.
International shipments do not include duties & taxes and you may be subject to additional fees in the receiving country. Duties and taxes are determined by the receiving country and are out of our control. The order price along with any shipping fees paid, do not include these duties & taxes. If you refuse to pay duties & taxes and the item is returned to us, the customer is responsible for return charges.
Any items purchased on promotions or sale are exchange or store credit only. All bodysuits, masks/mask chains, and gift cards are final sale and cannot be returned. We appreciate your understanding that we are a small, independent business that does not price adjust. If you would like to exchange or return your item(s) click here
When shipping from a country outside of Canada,please clearly mark the item as returned goods and the value as 0$, otherwise you could be charged for return duties and taxes. Please do not ship with UPS if in the USA.
Purchased an item through Hudson's Bay Marketplace?
You have 20 days from purchase to claim a return. To do so, you may return the item to a Hudson's Bay Store for a fee of $10 or via postal service of your choice.
To initiate a return for a Marketplace product:
- Use this link: Orders & Returns
- Enter your order number and billing postal code, then click submit.
- Choose "START A RETURN" next to the item you want to return.
Customers are responsible for return fees unless dropping off the item during business hours to 224 Carlton Street, Toronto
Questions? Email us at customerservice@hilarymacmillan.com
You can book a private shopping appointment at our 224 Carlton Studio Monday-Friday here
We wholesale to other stores, and have an e-commerce website. We host bi-annual studio sales, and participate in pop-ups. We suggest you subscribe to our newsletter to be kept in the loop about our shopping events.
We accept all forms of payment & are offering curbside pick up for anyone that doesn't feel comfortable coming in to shop.
Thank you to everyone that visited our first pop-up store on Bloor Street! We'll see you again soon!
We wholesale all over the world. We sell our seasonal contemporary collections, home goods and basics. To request a linesheet & lookbook or for showroom appointments please email: wholesale@hilarymacmillan.com
*Please inquire for wholesale payment method, terms and minimums
Many people ask - How do you give back? We are here to answer any of your questions and please do email us at info@hilarymacmillan.com to get any additional information.
We pay our employees a real wage, above minimum wage, and offer benefits. We are able to do so by your support. Women's empowerment, issues and charities are our commitment and we intend to always support and use our platform to draw attention to organization, causes, events and initiatives which lift up womxn from all communities.
Through sales of our Varsity Jacket Collection we've donated to Toronto based charities Up With Women & Black Women in Motion
Black Women In Motion is an incredible organization which through their Employment & Training initiative supports the BYEAP youth program. This program seeks to address unemployment and underemployment for Black/Afro-diasporic/Afro-Caribbean youth. The issue of employment sustainability is one of the factors related to inequity of pay, a matter which greatly fractures communities and remains a social injustice long embedded in our economy. Working to address this affects the lives of women, men and most importantly our youth; our future. We recognize that this is not enough, and look forward to committing our words and actions to this initiative, hopeful these are steps will lead to opportunity and positive change. (https://blackwomeninmotion.org/our-story
Up With Women is a growing registered charity dedicated to helping recently homeless and at-risk women build sustainable, prosperous careers and businesses with the aim of permanently exiting poverty. Up With Women clients undergo a year-long intensive program of career and entrepreneurship-based one-on-one customized coaching, in-depth personality and emotional assessment tools, group-support sessions, and soft-skills development. Up With Women tackles an urgent issue in Canada, which as studies suggest, is getting worse. An estimated 200,000 Canadians experience homelessness in any given year. (Canadian Homelessness Research Network, 2013). The same study found that one and half million households are at risk of becoming homeless. What’s more, families are disproportionally affected. The latest research found that shelter use among children and youth in Canada is up by 50 percent (Raising the Roof, 2016). Incidences of violence are overrepresented among women and youth who have experienced homelessness. One of the largest studies to date (Browne & Bassuk, 1997) found that 92% of a diverse sample of homeless mothers had experienced severe physical abuse and/or violence. The cycle of homelessness and poverty can be extraordinarily difficult to escape. Up With Women gives the skills and opportunities to break the cycle. We encourage you to visit their website and learn more about this amazing charity (https://upwithwomen.org.)
A portion of sales of Pride Masks for the month of June is donated to The 519 Community Centre. Their work, resources, support and space for the LGBTQIAP2S communities is incredible and our neighbourhood would be lost without them. With Pride events being virtual this year, it's a huge part of their funding that has disappeared, if you wish to donate you can learn more here
To mark IWD on Tuesday March 8, 2022, proceeds from all sales will go directly to the Ukrainian Women’s Fund, an organization which supports various women’s and feminist organizations and their participation in powerful and effective action which directly protects women’s rights and gender equality in Ukraine.