We want you to love your purchase. If something isn’t quite right, we’re here to help.
We accept returns within 10 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.
To initiate a return, please submit a request through our returns portal. Once your return is approved, we will provide you with a prepaid return label. You must include the original packing slip in your return shipment.
All U.S. returns must be sent to our Michigan fulfillment center using the provided label. Returns sent without approval or outside of our portal will not be accepted.
Please allow 2–3 business days for processing once your return has been received. Refunds will be issued to the original form of payment.
Exchanges
We do not offer direct exchanges. If you would like a different size or style, we recommend placing a new order and returning your original item for a refund.
Final Sale
All sale items are final sale and cannot be returned or exchanged.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 days of delivery at customerservice@hilarymacmillan.com with your order number and photos, and we’ll take care of it.
