Frequently Asked Questions

Browse a selection of frequently asked questions about everything from returns to style guides. Don't see your question here? Fill out our contact form and someone from the team will get back to you within 48 hours.

Frequently Asked Questions

Hilary MacMillan is a cruelty-free, size-inclusive womenswear brand based in Toronto, Canada. The eponymous brand was founded in 2013 and is renowned for offering versatile contemporary pieces in timeless silhouettes. The brand focuses on using high-quality, cruelty-free fabrics to design ready-to-wear pieces in bold colours and textures with the modern-day consumer in mind.

As of 2020, Hilary MacMillan is proud to be able to offer extended sizes; now stocking select styles in size ranges US 2- 28 or UK 6-32 and XS - 4X. "It was always our goal to expand our sizing range,” says Creative Director and Founder Hilary MacMillan, “As an independent fashion brand, the timing had to be right and the consumer demand had to be there for it to be successful. With the popularity of our feminist jackets globally - which go up to a size 4X - combined with the many requests we received over the years to extend our sizes for our seasonal collections, we decided the time was now. Personally, I am vegan and not a size 2. I want my brand and the clothes I design to reflect aspects of my values and who I am, in addition to making my customers happy. It’s part of what I value and I how I relate to those who wear my clothes. I want to feel pride giving people options for confidence and comfort." 

Additionally, we are proud to say that 15% of all sales from our feminist capsule are donated to Up With Women and 100% of proceeds from our Equal Pay Jacket go to Black Women in Motion. To learn more about how we give back, visit the How We Give Back FAQ. 

At Hilary MacMillan every collection is designed, developed and sampled in-house at our Toronto based studio. Each season our Canadian design team ensures our products meet brand standards, allowing us to seek seasonal manufacturing. Currently, we split manufacturing between Canada and China. Every product sold and produced is labelled, and all those Made in Canada are marked as such. All our off-shore Chinese production takes place in two factories which we have worked hard to build strong relationships with. We only produce with manufacturers aligned with our standards, and with those which are transparent about their processes. The factories we work with in China must qualify for the SA8000 Standard certification, be Bureau Veritas certified, be audited yearly, and be available for site visits. At Hilary MacMillan, we try to be as transparent as possible about our process. If you have any questions please email us at info@hilarymacmillan.com and we will be more than happy to answer any and all questions you may have. 

Many people ask us how do we give back with our FEMINIST capsule? We are here to answer any of your questions and please do email us at info@hilarymacmillan.com to get any additional information. 100% of proceeds from our Equal Pay Varsity jacket will be donated to Black Women in Motion. Black Women In Motion is an incredible org anization which through their Employment & Training initiative supports the BYEAP youth program. This program seeks to address unemployment and underemployment for Black/Afro-diasporic/Afro-Caribbean youth. The issue of employment sustainability is one of the factors related to inequity of pay, a matter which greatly fractures communities and remains a social injustice long embedded in our economy. Working to address this affects the lives of women, men and most importantly our youth; our future. We recognize that this is not enough, and look forward to committing our words and actions to this initiative, hopeful these are steps will lead to opportunity and positive change.

As well, 15% of all retail sales from our FEMINIST CAPSULE are donated to Up With Women. Up With Women is a growing registered charity dedicated to helping recently homeless and at-risk women to build sustainable, prosperous careers and businesses with the aim of permanently exiting poverty. Up With Women clients undergo a year-long intensive program of career and entrepreneurship-based one-on-one customized coaching, in-depth personality and emotional assessment tools, group-support sessions, and soft-skills development. Up With Women tackles an urgent issue in Canada that studies suggest is getting worse. An estimated 200,000 Canadians experience homelessness in any given year. (Canadian Homelessness Research Network, 2013). The same study found that one and half million households are at risk of becoming homeless. What’s more, families are disproportionally affected. The latest research found that shelter use among children and youth in Canada is up by 50 percent (Raising the Roof, 2016). Incidences of violence are overrepresented among women and youth who have experienced homelessness. One of the largest studies to date (Browne & Bassuk, 1997) found that 92% of a diverse sample of homeless mothers had experienced severe physical abuse and/or violence. The cycle of homelessness and poverty can be extraordinarily difficult to escape. Up With Women gives the skills and opportunities to break the cycle. We encourage you to visit their website and learn more about this amazing charity - https://upwithwomen.org/ We are also a wholly women run, women staffed Canadian company. We pay our employees a real wage above minimum wage and offer benefits. We are able to do that by selling products like this capsule. Additionally, we donate to various small business organizations, women's charities and animal sanctuaries. This past IWD we donated proceeds from our Feminist Jacket Capsule to the Match International Women's Fund. We donate to various women's organizations, donate old fabric to sewing programs for women, and our unused stock to women's charities.

We want you to be as happy as possible with your purchase from Hilary MacMillan. We will always do our best to make your experience with us as enjoyable as possible.

You have 10 days from when the shipment arrives to you to contact us to claim a return, or exchange. All exchanges and returns will not include shipping and handling fees back to our studio.

Our Holiday Exchange Policy: Any regular priced items purchased between November 16th and December 24th 2020 can be exchanged for another item or store credit up until January 4th 2021. Any items purchased on promotions or sale are final sale.

All bodysuits, masks & accessories, sale items, mystery boxes and custom embroidered items are final sale and cannot be returned.

If you would like to exchange or return your item(s) please contact us at info@hilarymacmillan.com with your order # as the subject line.


When shipping from a country outside of Canada, please clearly mark the item as returned goods and the value as 0$, otherwise you could be charged for return duties and taxes.

We are now offering FREE STANDARD SHIPPING on domestic orders over $75 

We ship via Canada Post and it can take between 4-8 business days.

Due to the COVID-19 Pandemic, Canada Post has removed all On-Time Delivery Guarantees from their service so we appreciate your patience in receiving your item.

Holiday Shipping
Please place your order by December 14th for a stress-free delivery with standard shipping. Anything after we suggest selecting express shipping if you live outside of the GTA, or curbside pick-up. Email us if you have any questions 
 

You also have the option to select express shipping where we ship via Canada Post or DHL.

 

When you checkout all orders will receive a confirmation of shipping and express orders will receive a tracking number.

Orders under C$75 have the following standard shipping rates:

$9.95 within Canada

$12.95 within the United States

$19.95 Internationally

At checkout you may select 'Curbsibe Pick Up' as a way to receive your item.

Once your order is placed  - we will send you an email confirming that your pickup is ready.

Curbside pickup is every Thursday from 2-5pm at 224 Carlton St. Toronto, ON M5A2L1.

Please have your order # and name ready when picking up. If you cannot make that time please call the studio to set up an alternative time.

Social distancing measures and sanitation methods are in place to ensure your safety.

Last day for Curbside Pick-Up for the holidays is December 23rd, as the studio will be closed December 24th.

Each item has a size chart and fit notes but we invite you to learn more here  

Still need help? Email us at info@hilarymacmillan.com or call 647-748-5286 and one of our stylists would be happy to help.

At Hilary MacMillan our efforts are always to preserve the safety & security of our valued customers and staff. Our e-commerce is open for business as usual and we have temporarily paused our in studio appointments. We will be shipping and fulfilling all orders placed from our studio here in Toronto. All items will continue to be fulfilled in a sanitary work environment, as we are committed to protecting the safety of our customers and staff. We have a small staff that can safely socially distance and we have one dedicated staff member fulfilling all e-commerce orders. Hilary, Julie & Lauren have been hard at work making non-medical grade masks to help stop the spread of COVID-19. Since the start of the pandemic we have donated over 800 masks to hospitals, The Humane Society, housing shelters and other essential service workers. We are continuing to donate 200 masks per week to those on the frontline. If you or someone you know is in need of a mask, visit our FACE MASK section. Should anything change, or affect our ability to fulfill orders, we will notify you asap. If you have any questions or concerns feel free to reach out to info@hilarymacmillan.com Thank you for supporting our small business throughout this time! We love and appreciate you. Stay Safe! xx 

We wholesale to other stores, and have an e-commerce website. We host bi-annual studio sales, and participate in pop-ups. We suggest you subscribe to our newsletter to be kept in the loop about our shopping events. Alternatively you can book a private shop appointment at our studio by emailing info@hilarymacmillan.com or using our booking scheduler ***NOTE DUE TO THE COVID-19 RESTRICTIONS WE HAVE TEMPORARILY SUSPENDED IN STUDIO SHOPPING***

We wholesale all over the world. We wholesale our seasonal contemporary collections, varsity jackets and basics. To request a linesheet & lookbook or for showroom appointments please email: 

Alex Danyer, Sales Manager alex@hilarymacmillan.com

 *Please inquire for wholesale payment method, terms and minimums