Frequently Asked Questions
Browse a selection of frequently asked questions about everything from returns to style guides. Don't see your question here? Fill out our contact form and someone from the team will get back to you within 48 hours.
Frequently Asked Questions
HILARY MACMILLAN is a cruelty-free womenswear brand based in Toronto, Canada. The eponymous brand was founded in 2013 and is renowned for offering versatile contemporary pieces in timeless silhouettes. The brand focuses on using high-quality, cruelty-free fabrics to design ready-to-wear pieces in bold colours and textures with the modern-day consumer in mind. Select styles are now available in size US 2- 28 or UK 6-32 and XS - 4X.
"It was always our goal to expand our sizing range,” says Designer, Hilary MacMillan, “As an independent fashion brand, the timing had to be right and the consumer demand had to be there for it to be successful. With the popularity of our feminist jackets globally - which go up to a size 4X - combined with the many requests we received over the years to extend our sizes for our seasonal collections, we decided the time was now. Personally, I am vegan and not a size 2. I want my brand and the clothes I design to reflect aspects of my values and who I am, in addition to making my customers happy. It’s part of what I value and I how I relate to those who wear my clothes. I want to feel pride giving people options for confidence and comfort."
At Hilary MacMillan every collection is designed, developed and sampled in-house at our Toronto based studio. Each season our Canadian design team ensures our products meet brand standards, allowing us to seek seasonal manufacturing. Currently, we split manufacturing between Canada and China. Every product sold and produced is labelled, and all those Made in Canada are marked as such. All our off-shore Chinese production takes place in two factories which we have worked hard to build strong relationships with. We only produce with manufacturers aligned with our standards, and with those which are transparent about their processes. The factories we work with in China must qualify for the SA8000 Standard certification, be Bureau Veritas certified, be audited yearly, and be available for site visits. At Hilary MacMillan, we try to be as transparent as possible about our process. If you have any questions please email us at email@example.com and we will be more than happy to answer any and all questions you may have.
Many people ask - How do you give back? We are here to answer any of your questions and please do email us at firstname.lastname@example.org to get any additional information.
15% of proceeds from every sale of our Varsity Jacket Collection goes towards Toronto based charities Up With Women & Black Women in Motion
Black Women In Motion is an incredible organization which through their Employment & Training initiative supports the BYEAP youth program. This program seeks to address unemployment and underemployment for Black/Afro-diasporic/Afro-Caribbean youth. The issue of employment sustainability is one of the factors related to inequity of pay, a matter which greatly fractures communities and remains a social injustice long embedded in our economy. Working to address this affects the lives of women, men and most importantly our youth; our future. We recognize that this is not enough, and look forward to committing our words and actions to this initiative, hopeful these are steps will lead to opportunity and positive change. (https://blackwomeninmotion.org/our-story
Up With Women is a growing registered charity dedicated to helping recently homeless and at-risk women build sustainable, prosperous careers and businesses with the aim of permanently exiting poverty. Up With Women clients undergo a year-long intensive program of career and entrepreneurship-based one-on-one customized coaching, in-depth personality and emotional assessment tools, group-support sessions, and soft-skills development. Up With Women tackles an urgent issue in Canada, which as studies suggest, is getting worse. An estimated 200,000 Canadians experience homelessness in any given year. (Canadian Homelessness Research Network, 2013). The same study found that one and half million households are at risk of becoming homeless. What’s more, families are disproportionally affected. The latest research found that shelter use among children and youth in Canada is up by 50 percent (Raising the Roof, 2016). Incidences of violence are overrepresented among women and youth who have experienced homelessness. One of the largest studies to date (Browne & Bassuk, 1997) found that 92% of a diverse sample of homeless mothers had experienced severe physical abuse and/or violence. The cycle of homelessness and poverty can be extraordinarily difficult to escape. Up With Women gives the skills and opportunities to break the cycle. We encourage you to visit their website and learn more about this amazing charity (https://upwithwomen.org.)
A portion of sales of Pride Masks for the month of June 2021 will be donated to The 519 Community Centre. Their work, resources, support and space for the LGBTQIAP2S communities is incredible and our neighbourhood would be lost without them. With Pride events being virtual this year, it's a huge part of their funding that has disappeared, if you wish to donate you can learn more here
At Hilary MacMillan, we are a wholly women run, women staffed Canadian company.
We pay our employees a real wage, above minimum wage, and offer benefits. We are able to do so by selling products like those in our Varsity Collection. Women's empowerment, issues and charities are our commitment and we intend to always use our platform to draw attention to organization, causes, events and initiatives which lift womxn from all communities, up.
We want you to be as happy as possible with your purchase from Hilary MacMillan. We will always do our best to make your experience with us as enjoyable as possible.
- You have 10 days from when the shipment arrives to you to contact us to claim a return, or exchange.
- All returns must be sent in the mail within 5 days of submitting a return request.
- Please Note - International shipments do not include duties & taxes and you may be subject to additional fees in the receiving country. Duties and taxes are determined by the receiving country and are out of our control. The order price along with any shipping fees paid, do not include these duties and taxes.
- Any items purchased on promotions or sale are final sale.
- All sale items, bodysuits, masks, gift cards and custom embroidered items are FINAL SALE and .
- We appreciate your understanding that we are a small, independent business that does not price adjust.
- If you would like to exchange or return your item(s) click here
- Questions? Email us at email@example.com
Holiday Return Policy:
Any regular priced merchandise between November 12th and December 24th 2021 can be exchanged or returned for a store credit until January 4th 2022. Any promotions or items on sale will be not be accepted for exchange or return.
When shipping from a country outside of Canada, please clearly mark the item as returned goods and the value as 0$, otherwise you could be charged for return duties and taxes.
We are now offering FREE STANDARD SHIPPING on We ship via Canada Post and it can typically take between 2-10 business days depending on your location. You also have the option to select where we ship via Canada Post Tracked Package or DHL/Purolator courier.
Due to the COVID-19 pandemic, delivery carriers globally are experiencing unprecedented delays and reduced service due to the continued spread of COVID-19. Canada Post has removed all 'On-Time Delivery Guarantees' which means that items can take up to 8 weeks to be delivered. As such, we cannot control the delays caused by carrier backlogs or destination customs clearance slow downs. Your business is important to us and we sincerely appreciate your patience and understanding should there be extended delays in receiving your parcel(s).
(Order early to avoid delays)
Canada December 16th 2021
United States December 13th 2021
International: December 17th 2021
Eastern & Western Canada: December 20th 2021
GTA: December 21st 2021 - see curbside pick up options
United States: December 20th 2021
International: December 20th 2021
Orders have the following standard shipping rates:
$9.95 within Canada
$9.95 within the United States
$29.95 Internationally or
Orders qualify for Free-Shipping, and orders over C$250 for Australia.
Shipping costs for Europe are C$19.99, all shipped Express
Express Shipping is $12.95 within North America
Please note International Orders are subject to duties paid by the receiver
At checkout you may select 'Curbsibe Pick Up' as a way to receive your item.
Once your order is placed - we will send you an email confirming that your pickup is ready.
Curbside pickup is Thursdays between 2pm and 5pm at 224 Carlton St. Toronto, ON M5A2L1. Ring the bell upon your arrival and please have your order # and name ready when picking up.
For the month of December 2021 Curbside pick up is available Monday-Friday, 9am-5pm.
If you cannot make that time please call the studio and we will be happy to help you with an alternate time.
Social distancing measures and sanitation methods are in place to ensure your safety.
Each item has a size chart and fit notes but we invite you to learn more here
Still need help? Email us at firstname.lastname@example.org or call 647-748-5286 and one of our stylists would be happy to help.
At Hilary MacMillan our efforts are always to preserve the safety & security of our valued customers and staff. Our e-commerce is open for business as usual and we have temporarily paused our in studio appointments. We will be shipping and fulfilling all orders placed from our studio here in Toronto. All items will continue to be fulfilled in a sanitary work environment, as we are committed to protecting the safety of our customers and staff. We have a small staff that can safely socially distance and we have one dedicated staff member fulfilling all e-commerce orders. Hilary, Julie & Lauren have been hard at work making non-medical grade masks to help stop the spread of COVID-19. Since the start of the pandemic we have donated over 800 masks to hospitals, The Humane Society, housing shelters and other essential service workers. We are continuing to donate 200 masks per week to those on the frontline. If you or someone you know is in need of a mask, visit our FACE MASK section. Should anything change, or affect our ability to fulfill orders, we will notify you asap. If you have any questions or concerns feel free to reach out to email@example.com Thank you for supporting our small business throughout this time! We love and appreciate you. Stay Safe! xx
We wholesale to other stores, and have an e-commerce website. We host bi-annual studio sales, and participate in pop-ups. We suggest you subscribe to our newsletter to be kept in the loop about our shopping events.
In studio shopping is re-open by private appointment only as of Friday, June 11th!
Our stylists are available Monday-Friday 9am-5pm to show you our collections and help you get the right fit. Proper COVID-19 safety protocols are in place and masks will be worn at all times.
We accept all forms of payment & are offering curbside pick up for anyone that doesn't feel comfortable coming in to shop.
We wholesale all over the world. We wholesale our seasonal contemporary collections, varsity jackets and basics. To request a linesheet & lookbook or for showroom appointments please email:
*Please inquire for wholesale payment method, terms and minimums